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The steps an order goes through, and the WhatsApp message each step sends to your customer.
confirmation
delivery
New
Salam {{customer_name}}, we received your order #{{order_number}}. We'll call you soon to confirm.
On
Confirmed
Your order #{{order_number}} is confirmed. Delivery in 24–72 h.
On
Self confirmation
Reply 1 to confirm your order #{{order_number}}, 2 to cancel.
On
No answer
We tried to call you about order #{{order_number}}. When can we reach you?
On
No answer 2
No WhatsApp message
Off
Unreachable
No WhatsApp message
Off
Callback
No WhatsApp message
Off
Cancelled
No WhatsApp message
Off
Duplicate
No WhatsApp message
Off
Wrong number
No WhatsApp message
Off
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